The Virtua Express Clinical Care Manager is responsible for creating an outstanding experience for all customers. Responsible for driving the department’s vision of high quality, cost effective convenient care. Works closely with physicians to facilitate continuity of care and access to Virtua Services, as well as providing outstanding clinical leadership for our Virtua at Work Occupational Health business.

Job Essentials

· Responsible for overall operation of Virtua Express.

· Directs patient flow to endure timely customer turn around time.

· Manages patient and employer satisfaction tools and guides staff in improvement process

· Responsible for hiring and performance evaluations of clinical and clerical personnel

· Creates daily work schedule and monitors minimum staffing levels

· Assists medical staff with critical results reporting

· Familiar with the patients from Peds>Adults

· EMR and other software applications pertaining to daily operations

· Maintains pyxis and medication for Virtua Express (RN function)

· Understands and can perform if needed all ambulatory tech clinical functions

· Monitors monthly budget reports and helps Practice Administrator create annual budget

· Monitors monthly quality reporting dashboard

· Creates and maintains departmental policy and procedure manual with Medical Directors

· Participates in leadership committees

· Assist Office Manager with Virtua @ Work Occupational Health Customers service and case management.

· Coordinates patient care and communicates extensively with other care givers, insurance carriers, Human Resources, specialist, family physicians, patients and/or patients’ family or significant other to promote positive patient outcomes

· Works with community physicians to establish referral relationships.

Educational Requirements

· BSN

· 2 yrs in an acute care setting

· Prefers-previous occupational health, public health, emergency department, primary care office or urgent care and BLS required

· Must have strong management skills and excellent verbal and written communication skills

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